Returns & Exchanges

At Toronto GTA, we prioritize the freshness and safety of our food products; therefore, we offer a 24-hour window for returns on items that do not meet our quality standards. Please note that opened or perishable items cannot be returned unless they arrived damaged or incorrect.

1

Document the Issue

Take clear photos of the product and packaging, specifically highlighting any damage or quality concerns within 24 hours of delivery.

2

Contact Support

Email our Toronto-based customer service team with your order number and the photos to initiate your refund or replacement request.

3

Await Verification

Our quality assurance team will review your claim to ensure it meets our health and safety return criteria within one business day.

4

Receive Refund or Exchange

Once approved, we will either dispatch a fresh replacement via our local GTA courier or issue a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing